How does the district office of the future work?
Which processes need to change to meet the current needs of society, efficiently utilize digital progress, and ensure inclusivity? How can these new processes be spatially translated and supported?
We addressed these questions in collaboration with the Freising District Office to develop a pilot space that promotes new internal work methods and reinvents citizen-oriented consulting processes.
Client:
Landratsamt Freising
Location:
Freising
Square Meters:
500sqm
Employees:
About 25 per department
Completion:
2024
Photos:
Andreas Graf
Lukas Schramm
A 500-square-meter area was created in the old Freising barracks that offers all departments of the district office the opportunity to work in various test and experimental fields in a process-oriented manner. Introductory workshops and graphic explanations describe these test and experimental fields to help the users understand the functionality of each room.
Departments take turns working in all fields in six-month rotations. At the end of each cycle, feedback workshops are held to ensure that the developed concepts are both practical and user-friendly.
An important aspect is ensuring a sense of security and establishing the necessary privacy. The premises are well-lit and signposted to provide orientation. Depending on the department and process, the requirements for privacy vary, which is taken into account in the design of the rooms.
The small nooks in the hallway serve as welcoming, calm waiting spaces.
Creative elements in the hallway unite the Consultation Café and Innovation Room.
A human-centered design, inspired by various skin tones in both form and color, emphasizes accessibility and citizen-friendliness. The modular, multifunctional meander system acts as a second skin for the historically protected existing building. The project demonstrates a sustainable character by ensuring that all elements can be reused in public institutions, schools, and kindergartens after the test phase.
The focus is on creating innovative spaces where both employees and citizens can work on new topics and processes.
A consultation café transforms the often stressful atmosphere of classic district offices into a pleasant environment where citizens can wait for their appointments with a coffee and independently obtain information at digital stations.
The pilot project “New Work” Freising sets an example for future new constructions with a forward-looking, content-based engagement with the processes of all departments.
